Terms and Conditions

How these rules work

Whether you play for fun or for real money, playing at Crazy Luck Casino means you agree to these rules, our bonus rules and our Privacy Policy. We may change, add or remove parts of the rules at any time without notice, so check back on this page now and then.

Licence

Our online casino operates under a licence from the Government of Curacao, which also registers and regulates us.

Age and where you play

Crazy Luck Casino is for adults only, and you must be 25 or older to play. Local law can change the age limit, so make sure you know the minimum age and the rules on online gambling where you live. We may ask for proof of age at any time.

Account basics

• Only one account is allowed for each household, device and IP address, and this includes sister casinos under the same management.
• The account may be used only by the person who registered it.
• Every card or payment method you use must carry the same name as your account.
• After 120 days without signing in, or 120 days without a bet, the account balance is forfeited. A request to withdraw it later is decided case by case.
• You can close or freeze your account from your account settings. Money left in the balance at closing, including pending withdrawals, can no longer be withdrawn.

When the rules are broken

Duplicate accounts, false details at sign-up, letting another person use your account, chargebacks or threats of a chargeback, abuse of our staff, fraud and bonus abuse all break these rules. We can then close the account, cancel winnings and balances, and refuse further services, promotions or payouts.

Bonus rules in short

• Each promotion runs only for the period shown in the offer, and bonuses carry a wagering requirement unless we tell you otherwise before you claim them.
• Bonus money is taken off when you cash out and is never paid out with your winnings.
• Free chips need 20x to 60x wagering unless stated otherwise, and winnings from free bonuses are capped at A$50.
• Any bonus of 200% or more has a maximum cashout of 10x the deposit.
• Cashback needs 1x wagering and pays out at most 10x the cashback amount, or 2x when the cashback comes from a special promotion.
• If you prefer to play without a bonus, tell our support team before your first bet.

Deposits

Use only a bank account, card, wallet or other payment method in your own name. Crypto deposits count once the coins arrive and are confirmed on the blockchain at the wallet address shown at deposit. If a deposit is cancelled, returned, voided or reversed, we may hold back bonuses and winnings and treat withdrawal requests as void.

Withdrawals

• Withdrawals start at A$50. Unless stated otherwise, you can take out up to A$1,500 per withdrawal and A$10,000 per month.
• Each deposit must be wagered at least once before we can approve a withdrawal.
• For deposits of A$249 or less, the maximum withdrawal for that play session is 10x the deposit.
• Approval can take up to 18 working days after verification, and the payment processor charges a transfer fee of A$10 to A$40.
• Send your verification documents within 30 days of the request, otherwise the withdrawal is cancelled.

Refunds

Ask for a refund within 24 hours of the deposit, once the compliance check on your account is complete. Processing fees are A$55 for a paper check, A$20 for a SEPA wire and A$75 for a SWIFT wire. Crypto deposits under A$25 cannot be refunded and go to your balance as a deposit instead.

Complaints

Complaints must be sent in writing within 5 days of the event. Later complaints may not be handled, although we can consider them case by case. Game results follow the records of the game server.