Responsible Gambling

Safe play at Crazy Luck Casino

We want play at Crazy Luck Casino to stay safe and enjoyable, and we work to prevent compulsive gambling and play by minors. Our trained staff watch for compulsive and underage gambling and take action when they find it.

Protecting minors

Only adults aged 25 and over can play at Crazy Luck Casino. Parents can help with child protection software, by not leaving a device alone while the casino is open, by keeping passwords and sign-in details private and by limiting time online. If you know of a minor with an account, please tell us at [email protected].

Deposit limits

You can set your own deposit limit, or send our support team a written request and we will set it for you. Think about how often you play, how long your sessions last and how much you can afford to lose, then pick daily, weekly and monthly limits that fit.

Taking a break

Write to [email protected] at any time to pause your play for up to six weeks. During the break we limit access to your account and to any new account you try to open.

Self-exclusion and account closure

Through our self-exclusion program you can ask us to cancel your membership, and we block the account soon after we get the request. Our support team can also close your account completely or take you off our e-mail list whenever you ask.

Healthy habits

• Treat gambling as entertainment, never as a way to make money, and never bet money meant for rent or daily costs.
• Remember that no win is ever guaranteed.
• Decide to play on your own terms, without pressure from anyone.
• Do not chase losses, and keep an eye on what you spend.
• Get to know a game before you place a bet.

Signs to watch for

Ask yourself a few honest questions. Do you gamble to escape everyday life, or skip work or school to play? Have you lost interest in family, friends or hobbies? Do others criticise your gambling, or do you hide the time and money you spend? Do you want to play again right after losing a deposit? A yes to any of these means it is time to reach out for help.

Help organisations

• Gamblers Anonymous
• Gambling Therapy
• Global Gambling Guidance Group G4

Counselling can make a real difference for anyone who gambles compulsively.